Frequently Asked Questions

1. What is your company all about?
Aud Ball Shop creates solutions for sound. We strive to deliver high-quality solutions that meet the specific needs and requirements of our customers.

2. How can I contact you?
You can also email us at info@audball.shop. We aim to respond to all inquiries within 24 hours.

3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. During the checkout process, you will be able to choose the payment method that suits you best.

4. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed on weekends due to film hours. International shipping can take up to 2-4 weeks. Once your order is shipped, you will receive a confirmation email with tracking information.

5. Do you offer returns or exchanges?
Yes, you can return the item(s) within 30 days of delivery for a refund or exchange*. Please refer to our Returns and Exchanges page on our website for detailed instructions.

6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to track the progress of your shipment.

7. Are your products/services covered by a warranty?
Case dependent.

8. Can I cancel or modify my order after it has been placed?
We process orders promptly to ensure fast delivery, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee changes, we will do our best to accommodate your request.

9. Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. For more details, please refer to our Privacy Policy page on our website.

10. Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. If you are interested in placing a bulk order, please contact us directly to discuss pricing and customization options.